PetExec Is No Longer Accepting New Customers. Here Is Your Replacement.
“Too many clicks to accomplish each task. Everything takes too many clicks and that translates to wasted labor hours.”
If you have used PetExec, you know exactly what that reviewer is talking about. And now, after the Togetherwork acquisition, PetExec is directing all new prospects to Gingr. If you are a current PetExec user, the writing is on the wall — and you deserve a migration path that actually improves your daily workflow instead of making it worse.
The PetExec Problem
PetExec earned its reputation. With a 4.6/5 rating from 670 Capterra reviews, it was the most-reviewed pet care software on the platform. Reviewers praised its exceptional customer service, comprehensive features, owner portal, and reporting. It was a solid product.
But the cracks have been growing:
Too many clicks for basic tasks. This is the single most common complaint, with a frequency of 40 mentions across reviews. “Booking a dog walk requires selecting the walk, selecting the correct time, selecting the time in and out, changing defaults, assigning to walker, then submitting.” Every extra click is labor cost. Every extra screen is a chance for mistakes.
A steep learning curve measured in months. Reviewers consistently report that it takes weeks to months to fully train a new staff member on PetExec. In a high-turnover industry, that training cost is substantial.
A mobile app that crashes. “The app is terrible in so many ways” and “the mobile app is very buggy and always kicking users out.” When your front desk runs on a tablet, app stability is not optional.
Poor QuickBooks integration. Reviewer after reviewer: “PetExec does not work seamlessly with QuickBooks, requiring users to develop workarounds.” “Doesn’t match to QuickBooks very good.” For a business tool that handles money, clean accounting integration should be table stakes.
A new 1% gateway fee. A fee that appeared to pressure users toward migrating to Gingr’s payment processing.
And the biggest problem: PetExec is no longer accepting new customers. If you are looking to start fresh, PetExec is not an option. If you are a current user, you are on a platform with a finite support horizon. The forced migration path leads to Gingr — a platform with its own significant problems including the highest processing fees in the industry and no phone support.
How BarkBook Solves What PetExec Got Wrong
Fewer clicks, faster workflows. BarkBook is built with HTMX-powered interfaces that update the page without full reloads. Click an empty time slot on the calendar and a booking form opens pre-filled with the date, time, and groomer. Search for a client with autocomplete that returns results as you type. Update an appointment status from the dashboard with a single button click. Every interaction was designed to eliminate unnecessary steps.
QuickBooks IIF export that actually works. BarkBook exports payroll directly to QuickBooks Intuit Interchange Format with separate line items per employee for commissions, hourly pay, tips, and adjustments. One-click export. Direct import into QuickBooks. No workarounds. No manual reconciliation. No third-party utilities. CSV and PDF export options are also available.
Active development, accepting new customers. BarkBook is not a platform at end-of-life. It is actively developed, accepting new customers, and building features based on what groomers actually need. You will not wake up one morning to find out you are being forced to migrate somewhere else.
A pricing structure that makes sense. PetExec charges $105 to $155/month plus a $200 onboarding fee, plus the PetSnaps messaging add-on at $10/month plus usage fees. BarkBook starts at $39/month for Solo (1 groomer), $79/month for Shop (2–5 groomers), and $129/month for Studio (unlimited groomers). All features on every plan. No onboarding fee. No messaging add-ons.
Transparent payment processing. BarkBook uses Stripe Connect with a platform fee of $1 flat or 1% over $100. No surprise gateway fees. No pressure to use a specific processor. Payments go directly to your bank account.
Automated notifications without add-on charges. Appointment confirmations, daily reminders, cancellation alerts, ready-for-pickup notifications, and thank-you messages are all included on every plan. SMS via Twilio, email via SendGrid. No PetSnaps add-on. No per-message fees. Every notification respects each client’s preferred communication channel.
Complete data isolation at the database level. Every business on BarkBook operates in complete data isolation enforced at the database query level. Your clients, schedules, and financial data are invisible to every other business on the platform — enforced architecturally, not just by application logic.
BarkBook vs PetExec: Side by Side
| Feature | BarkBook | PetExec |
|---|---|---|
| Accepting new customers | Yes | No — directing to Gingr |
| Starting price | $39/month | $105/month + $200 onboarding |
| All features every tier | Yes | Most features on Standard, some Premium-only |
| Messaging add-on | Included, no extra charge | PetSnaps: $10/month + usage |
| Platform fee | $1 flat or 1% over $100 | New 1% gateway fee |
| QuickBooks export | IIF direct import with line items | “Does not work seamlessly” (reviews) |
| Calendar views | Day, Week, Month, Agenda | Color-coded drag-and-drop |
| Workflow clicks | HTMX-powered inline updates | “Too many clicks” (40 review mentions) |
| Staff training time | Guided onboarding wizard | “Months to fully train” (reviews) |
| Automated notifications | 6 types, SMS + email, all plans | Email/text reminders + PetSnaps add-on |
| Data isolation | Database-level per-business | Not documented |
| Mobile experience | Web-based, responsive | “App is terrible” and “very buggy” (reviews) |
| Payroll export formats | CSV, QuickBooks IIF, PDF | Reports exportable, poor QB integration |
| Free trial | 14-day, full access | Available |
| Capterra rating | New | 4.6/5 (670 reviews) |
The Migration Window Is Now
PetExec users are in a unique position. The platform you trusted is winding down, and the default migration path leads to Gingr — which means higher processing fees, no phone support, and a customer portal that reviewers call “clunky and non-intuitive.”
You have a choice. BarkBook offers a 14-day free trial with full access to every feature on any plan. Set up your services, configure your schedule, run a few test bookings — and see if it fits your shop before you commit anything.
No onboarding fee. No contracts. No forced migrations.
The Migration Window Is Now
No onboarding fee. No contracts. No forced migrations. Start your 14-day free trial with full access to every feature on any plan.